0845 450 6120

ITIL Foundation Certificate in IT Service Management PLUS

If you are new to ITIL and IT Service Management, then taking your ITIL Foundation training with us now gives all this:

  • FREE ITIL Foundation eLearning with every ITIL Foundation Plus classroom course - to help you prepare for the course, revise for the exam and refresh your knowledge after the course.
  • FREE ITIL App for your Smartphone - including all the key syllabus areas and video tutorials to help you prepare on the move.
  • 3 months Post course tutor support - expert advice and mentoring while you gain confidence back in the workplace

In addition to achieving the objectives of the standard Foundation course, the Foundation Plus course is designed to provide delegates with an improved capability to support and manage services using the ITIL framework. The course leads to the creation of the Workbook Portfolio. 

Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

It includes an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Diploma in IT Service Management.

We don't currently have any courses listed for ITIL Foundation Certificate in IT Service Management PLUS, would you like to view all courses for ITIL®?

Learning Objectives

Delegates will learn how to

  • Aware of the techniques involved across the range of service provision activities
  • Able to relate these activities to each other and to wider IT issues
  • Competent to participate in service delivery/support functions
  • Able to apply this knowledge to their own work environment


  • Involvement in one or more of the service management disciplines
  • Involvement in the provision or receipt of IT Services.
  • Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework
  • Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
  • Delegates should already have a basic working knowledge of the building blocks of IT services.

Course Content

The course covers the fundamentals of the IT Infrastructure Library® (ITIL®) which covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:

  • Service Strategy provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations' aims and strategy.
  • Service Design provides guidance on the design of new or changed services for introduction into the live environment.
  • Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
  • Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
  • Continual Service Improvement looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.

Exams & Certification

The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%)

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided.  Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.


Accredited by PeopleCert for the delivery of ITIL® training.

ITIL® is a registered trade mark of AXELOS.


ITIL Foundation Certificate in IT Service Management Pre-Course Reading:

  • Candidates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that candidates spend 2 hours working through the pre-reading.

If you have not received your pre-reading material within one week of the start of your course, please contact your Account Manager

One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

Our Customers Include