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ITIL Fast Track Service Transition & Service Operation

The ITIL Service Transition and Service Operation Fast Track combines two "lifecycle" modules into one 5 day course. It avoids duplication of common elements and delegates find that learning is just effective as taking two separate 3 day courses.

This course is aimed at individuals who have attained the ITIL Foundation certificate and wish to advance their understanding of Service Management.

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

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Learning Objectives

This course will enable participants to:

  • Understand the importance of Service Transition and Service Operation in the overall context of Service Management
  • Understand Service Transition and Service Operation Principles and Processes
  • Manage people through Service Transitions;
  • Perform common Service Operation activities;
  • Organise Service Transition and Service Operation effectively;
  • Recognise Service Transition and Service Operation technology-related activities
  • Understand how to implement and improve Service Transition and Service Operation
  • Understand and analyse challenges, Critical Success Factors and risks related to Service Transition and Service Operation

Course Content

The ITIL Intermediate Certificates in Service Transition and Service Operation form part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition and Service Operation lifecycle phases.

The course is intensive and interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examinations in Service Transition and Service Operation, both worth 3 credits.

Exams & Certification

Delegates will sit the Intermediate Service Transition examination on the third day of the course and the Intermediate Service Operation examination on the final day of the course.

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring)
  • Closed book
  • 90 minutes
  • 70% pass mark (28/40)

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You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

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