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ITIL Expert - Managing Across the Lifecycle

The ITIL Managing across the Lifecycle Certificate is a free-standing qualification, but is also the final module prior to achievement of the ITIL Expert award.

The 5 day advanced course is designed to impart and test knowledge across the contents of the five core ITIL books.

The course is aimed at individuals who require a business and management-level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.

On the final day of the course delegates will be able to sit the ITIL Expert examination in Managing across the Lifecycle (worth 5 credits).

 

Bundle Offer   ITIL Expert Bundles from £1,995 - More Details

 

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Learning Objectives

This course will fully prepare delegates for the exam and will enable participants to:

  • Appreciate and analyse IT Service Management business and managerial issues;
  • Manage the planning and implementation of IT Service Management;
  • Manage strategic change;
  • Carry out Risk Management;
  • Understand managerial functions;
  • Understand organisational challenges;
  • Conduct lifecycle project assessment; and
  • Understand complementary industry guidance and tool strategies.

The emphasis is on:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability

Pre-Requisites

Candidates must already hold the ITIL Foundation Certificate in IT Service Management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL Lifecycle or Capability stream qualifications.

Course Content

Introduction to IT Service Management Business and Managerial Issues

  • Lifecycle Positioning and Transition
  • Relationship between Business and IT

Management of Strategic Change

  • Challenges, CSFs and Risks
  • Business Benefits
  • Planning and Defining Scope
  • Resource Planning
  • Budgeting and Costing
  • Quality Control
  • Strategic Influencing
  • Customer Liaison
  • Project Termination

Risk Management

  • Challenges, CSFs, Risks
  • Risk Identification
  • Risk Evaluation
  • Corrective Actions
  • Risk Control
  • Transfer of Risks
  • Service Provider Risks
  • Contract Risks
  • Design Risks
  • Operational Risks
  • Market Risks

Managing the Planning and Implementation of IT Service Management

  • Activities during Plan, Do, Check, Act
  • Planning
  • Organising
  • Directing
  • Controlling and Evaluating
  • Organisational Form and Design
  • Policy Resistance
  • Communication

Understanding Organisational Challenges

  • Addressing Maturity Challenges
  • Strategy Generation – Value Creation
  • Addressing Organisational Structure and Transition
  • Addressing Confidentiality, Integrity and Availability of Information
  • Addressing Governance
  • Addressing Balance in Service Operations

Service Assessment

  • Value of Measuring
  • Value of Monitoring
  • Reporting
  • Value of Benchmarking
  • Service Portfolio Assessment across the Lifecycle
  • Business Perspective Improvement Model

Exams & Certification

The course completes the of the ITIL Capability and Lifecycle qualification programmes, and leads to the ITIL Expert qualification.

The exam is taken on the final day of the course

  • Ten complex multiple-choice questions (multi-part, scenario-based, gradient-scoring)
  • Closed book
  • 2 hours
  • 70% pass mark

 

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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