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BCS Software Asset Management Essentials

The course will benefit anyone who is involved or is about to be involved in the Software Asset Management (SAM) process e.g. IT Managers and staff, IT Auditors and Software Compliance Officers.

Increasingly an organisation's software assets are central to its value and competitive advantage.  A professional and structured approach to their management is vital both to support the business and to ensure compliance. This course provides best practice approaches drawing on the ITIL Software Asset Management processes.

This qualification course covers the Software Asset Management processes as described in the SAM module within IT Infrastructure Library (ITIL) and closely follows the ISO 19770-1:2006 Standard. The qualification also considers the interdependencies between ITIL Service Management principles in general and SAM.

The course will enable delegates to confidently sit the multiple choice BCS Certificate in Software Asset Management Esentials exam which is taken on the final afternoon of the course.

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Learning Objectives

Delegates will learn how to:

  • describe the objectives and major activities required to implement SAM
  • explain and use SAM techniques and processes
  • manage software assets through the stages of their lifecycle
  • prepare and distribute SAM reports and plans throughout the organisation.

Delegates will also understand the support tools and techniques available for the implementation of SAM and be able to indicate how possible improvements can be made.

be aware of the support tools and techniques available for the implementation of SAM and be able to indicate how possible improvements can be made

Pre-Requisites

Candidates should have 1-2 years experience in IT and be involved in the management or procurement of software. They should also have a good awareness of IT Service Management terminology and concepts.

The ITIL Foundation Certificate in IT Service Management will be beneficial to delegates.

Course Content

SAM: Introduction, principles and impacts
Activities involved in SAM
Development and evolution of SAM
Need for SAM and principles involved
Plans to the approach to the implementation of SAM
Potential benefits, costs and problems associated with software and its usage
Organisational risks associated with software and its usage
Special characteristics of software assets and software licenses
SAM processes and potential areas of weakness
Software supply chain and the roles of the organisations involved.

Business case for SAM
Considerations and the content of a SAM business case
Obtaining appropriate information to produce a SAM business case
Production of a SAM business case.

SAM roles and responsibilities
Defining and agreeing roles and responsibilities
Organisational factors to be considered
Specific responsibilities inc audit, reconciliation work and contract management.

The SAM process
Overall SAM process framework
Stages in the lifecycle of software assets
SAM processes groups and policies and procedures required.

Implementation of SAM
Stages and activities involved including initiation
Outline plan for the implementation of SAM
Resource requirements of product and business as usual activities.

Tools and techniques
Types of SAM tools and their usage
Criteria, justification, selection and procurement of appropriate tools
Management and maintenance of SAM information.

Reporting
SAM related reports required throughout the organisation
Measurements, metrics and Key Performance Indicators (KPIs) of SAM
Report analysis and instigation of process improvements.

Interfaces and dependencies
Interfaces with other IT and Service Management processes
Inter dependencies of one on the other.

 

Exams & Certification

The course prepares delegates to take the multiple choice BCS Software Asset Management Essentials exam.

The exam is a one hour closed book multiple choice paper.

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