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BCS EXIN Foundation Certificate in SIAM

Course Details

Name BCS EXIN Foundation Certificate in SIAM
Start Date:
Working Days:
£1075.00 +vat
Course ID:


This three-day SIAM Foundation certification program covers themes such as potential benefits as well as the challenges and risks of implementing Service Integration and Management (SIAM).  It tests a candidate’s knowledge and understanding of the terminology and the core principles. Service Integration and Management creates an environment where IT professionals can effectively orchestrate the increasing array of business solutions and services, whether they are delivered internally, externally or from the cloud.

The BCS EXIN Foundation Certificate in SIAM® is the most relevant and practical resource for skills and knowledge development, aligning Service Management framework processes and enabling businesses of any size to effectively manage multi-sourcing. This includes outsourcing, SaaS, PaaS and Cloud and benefits a very broad range of stakeholders. The SIAM certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

A candidate who successfully completes the EXIN BCS SIAM Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of Service Integration and Management in an organisation.

The certification will create clarity and consensus for anyone involved in service management, specifically:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs)
  • Chief Technical Officers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners and
  • Organizational Change Practitioners      


12-month BCS Associate membership (not available to previous members). Click here for terms and conditions.

Learning Objectives

The class is a three-day course with the exam taken on the third day at the end of the course.  The course consists of lectures, exercises, discussions, examination practice and technique.

On completion of the SIAM Foundation a candidate should be able to:

  • Understand the history, adoption and benefits of SIAM
  • Demonstrate understanding of the SIAM roadmap
  • Describe SIAM structures and their advantages/disadvantages
  • Work effectively in a SIAM organisation
  • Articulate the benefits of SIAM
  • Identify potential improvements in his/her own organisation
  • Understand process theory and have an awareness of common processes in a SIAM environment
  • Understand SIAM tooling and data considerations
  • Understand governance considerations for SIAM      


There are no specific pre-requisites although holding the ITIL Foundation certificate would be beneficial.

Course Content

This certification includes the following topics:

  • Introduction to Service Integration and Management
  • Service Integration and Management implementation roadmap
  • Service Integration and Management and its relation to other management practices
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risk


Manchester - Heywood


The Training Centre at Byron House, Heywood, Lancs has recently been refurbished to a very high standard and features state of the art training facilities.

Every training room is equipped with both air conditioning and forced fresh air systems – contributing to your comfort and alertness - significantly improving your ability to absorb and retain your training. FREE hot and cold drinks are available all day and you will be offered a freshly prepared, hot lunchtime meal served in our continental style student lounge - such a refreshing change from the ubiquitous hotel buffet!

Librarian Room                                     Byron House Liberator Lounge    




Byron House
Green Lane
OL10 2DY



Byron House is located in Heywood. It is a short distance from the M62 motorway and offers ample free and secure parking. For those preferring to travel by train, Rochdale train station is only a 10 minute taxi ride away.

From the Motorway

Leave the M62 at junction 19 and take the A6046 towards Heywood. At the second mini roundabout turn left into Coronation Avenue, and then at the T junction, turn right onto Manchester Road. Green Lane is about half a mile along this road on the right, immediately after a church. Byron House is then immediately after the level crossing on the right.

From Manchester

Follow the A664 (Rochdale Road) from the Rochdale side of Manchester to Middleton, and then take the A6046 (Hollin Lane) to Heywood. Once you get to junction 19 of the M62, the directions continue as for reaching us from the motorway.


  • Multiple choice format
  • 40 questions per paper
  • 26 marks or more required to pass – 65%
  • 60-minute duration
  • Closed book.

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