0345 4506120

ISO/IEC 20000 Practitioner

Experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO20000.

Learning Objectives

Successful delegates will be able to:
  • Understand the ISO20000 Standard and associated itSMF Certification process
  • Provide guidance on assessing an organisation's readiness for ISO20000
  • Help prepare organisations for ISO20000 Certification

The course will also cover essential skills necessary for those interested in obtaining the itSMF ISO20000 Consultant Certificate


Delegates should have at least 5 years' relevant IT experience and at least 5 years' Service Management experience.

Delegates must hold the ITIL Foundation Certificate in IT Service Management.

Course Content

  • Overview of the ISO20000
  • Coordination and integration processes
  • Service delivery processes
  • Resolution, control and release processes
  • Relationship processes
  • Candidate assessment - preparation and exam

    Exams & Certification

    The Practitioner Examination can be taken on the final day of the course.

    There are two one hour examinations - one multiple choice and one written. An overall score for both exams of 33/50 is required to pass.

    Privacy Notice

    In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the request service to you. If you do not agree please do not proceed to request the service from us.

    Marketing Permissions

    Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.


    Our Customers Include