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ISO/IEC 20000 Practitioner

This is a 3-day course for Practitioners who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.

These courses are structured around the approved syllabus and meet the requirements for preparation for formal examination as a Practitioner.

The courses cover Parts 1 -5 of the Standard and include detailed examination of each part, discussions, exercises and exam practice. Copies of the Standard part 1 and Pocket Guide are included.

Select specific date to see price, venue and full details.

Pre-Requisites

A candidate must hold one of the following certifications to qualify to sit the Practitioner examination:

  • The APMG ISO/IEC 20000 Foundation, or
  • The BCS ISO/IEC 20000 Foundation, or
  • ITIL Foundation

At Practitioner level you should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.

Course Content

The benefits of booking this training course:

  • OFFICIAL APMG Accredited course
  • Includes APMG accredited course material and exam
  • High pass rates
  • Excellent prices include the exam (where applicable) – NO hidden extras
  • Superior venues with lunch and refreshments provided
  • Courses delivered by globally recognised Training instructors
  • Post course support

Exams & Certification

The exam paper consists of 4 questions each worth 20 marks, giving a total of 80 marks.  The pass mark is 40 (50%).

All courses are led by accredited facilitators.

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