0345 4506120

ISO/IEC 20000 Foundation Certificate

The purpose of the Foundation qualification is to confirm that a delegate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization.

You will sit your foundation exam on the last day of this course.

Possession of the Foundation Certificate is also one of the possible pre-requisites for the Practitioner qualification.

Target Audience:

This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.

Included:

Pre-Course Reading

Exam

Reset

Learning Objectives

At the end of this course you will be able to understand:

  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
  • The key terms and definitions used
  • The fundamental requirements for an SMS and the need for continual improvement
  • The processes, their objectives and high level requirements
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology
  • The operation of the APMG certification scheme
  • The relationship with best practices, ITIL , and related standards, ISO 9001 and ISO/IEC 27001

Pre-Requisites

There is no pre-requisite for the Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.

Course Content

  • Overview of ISO/IEC 20000
  • The schemes available for certifcation and qualification
  • Compatibility of the SMS with other management system standards
  • Terms and definitions
  • The SMS, and the concepts, responsibilities, requirements and processes needed to confirm
  • The Deming cycle
  • An understanding of the concepts and requirements of each process defined within ISO/IEC 20000

Exams & Certification

APMG mandate that proof of ID is required from all delegates prior to taking the exam.

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the request service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.

 

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

Our Customers Include