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ISO/IEC 20000 Auditors

The objectives of this course are to:

  • Provide adequate knowledge on the contents and requirements of ISO/IEC 20000 Parts 1-5 to enable auditors to conduct audits.
  • Provide opportunity to practice the knowledge gained during the sessions.

Select specific date to see price, venue and full details.

Learning Objectives

At the end of this course you should be able to:

.     Conduct audits for compliance against the requirements of ISO/IEC 20000. 

Course Content

Please note that the course is biased to the requirements of ISO/IEC 20000 and hence the finer details of audit techniques and the audit process are not covered.

The benefits of booking this training course:

  • OFFICIAL APMG Accredited course
  • Includes APMG accredited course material and exam
  • High pass rates
  • Excellent prices include the exam (where applicable) – NO hidden extras
  • Superior venues with lunch and refreshments provided
  • Courses delivered by globally recognised Training instructors
  • Post course support

Exams & Certification

The exam consists of 40 questions each worth 1 mark, the pass mark is 26 or more.


We will send Part 1 of the standard to delegates as pre -course reading.

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