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ISO/IEC 20000 Auditors

The objectives of this course are to:

  • Provide adequate knowledge on the contents and requirements of ISO/IEC 20000 Parts 1-5 to enable auditors to conduct audits.
  • Provide opportunity to practice the knowledge gained during the sessions.

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Learning Objectives

At the end of this course you should be able to:

.     Conduct audits for compliance against the requirements of ISO/IEC 20000. 

Course Content

Please note that the course is biased to the requirements of ISO/IEC 20000 and hence the finer details of audit techniques and the audit process are not covered.

The benefits of booking this training course:

  • OFFICIAL APMG Accredited course
  • Includes APMG accredited course material and exam
  • High pass rates
  • Excellent prices include the exam (where applicable) – NO hidden extras
  • Superior venues with lunch and refreshments provided
  • Courses delivered by globally recognised Training instructors
  • Post course support

Exams & Certification

The exam consists of 40 questions each worth 1 mark, the pass mark is 26 or more.

Pre-Reading

We will send Part 1 of the standard to delegates as pre -course reading.

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