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ITIL 4 Strategist - Direct, Plan and Improve Online

Overview

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

This course is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

DURATION

This course will take approximately 12 - 14 hours to complete.

TARGET AUDIENCE

  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

ITIL 4 Online

What's Included

  • 12 months online access to our accredited ITIL 4 Direct, Plan and Improve elearning 
  • Full tutor support
  • Exam simulator
  • ITIL 4 Direct, Plan and Improve exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor

Optional extras:

  • The official ITIL 4 Direct, Plan and Improve handbook

More Information

PRE-REQUISITES

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

LEARNING OBJECTIVES

At the end of the course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

WHAT'S COVERED?

  • Introduction and overview of DPI
  • Foundation recap
  • Key concepts of DPI
  • Key principles of DPI
  • GRC and DPI
  • Continual improvement
  • Organizational change management and communication
  • Interfaces across the value chain
  • Measurement and reporting
  • Value streams

EXAM 

The ITIL 4 Direct Plan and Improve exam is taken online via remote proctor. For more information about taking your exam and to check the technical requirements please see below.

EXAM FORMAT

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

The remote web proctor solution allows you to take your exams online via Peoplecert, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live.

Before you take the exam

It is your responsibility to ensure you have the correct technical setup before taking your exam. Each of these examining bodies provide different guidance for what's needed, so please check the information under the relevant tab below. You can then test your system before booking your exam.

On the day of the exam, please ensure:

  • You have the required ID available to show the proctor
  • Where applicable provide evidence of any required pre-requisites
  • You are the only person in the room throughout the exam session
  • There is no background noise in the room
  • There is adequate light in the room, but no direct light towards the web camera
  • Your desk is clean

Availability

Exams can be taken 24 hours a day, seven days a week. During your exam, you will be connected to a live person who will be there to guide you through the process and assist with any technical issues.

When will I receive my exam results?

A preliminary result will be displayed on screen once you have finished your exam. The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded to your Peoplecert account.

Technical Requirements

Peoplecert offers its own remote online exam proctoring service. It is your responsibility to check you have the system capability to run the exam. Prior to the exam taking place please ensure you:

Disable any virtualisation software such as VMware, Virtual PC, VirtualBox or Sandbox during the exam. For exam security reasons, the exam shield cannot run through any virtualization software. You should also close any applications that might affect the exam process, such as web browsers, chat, desktop sharing and mail clients applications.

Ensure that your computer meets the following system requirements:

For Windows

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher
  • Speakers and microphone (the use of headsets is only allowed during onboarding)
  • Keyboard and mouse or other pointing device
  • A single web camera (embedded or external) you can rotate

For Mac

  • macOS Yosemite (10.10), El Capitan (10.11), Sierra (10.12) or High Sierra (10.13)
  • Mac compatible web camera and microphone (for Mac Mini and Mac Pro)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • Keyboard and mouse or any other pointing device
  • Speakers and microphone (the use of headsets is only allowed during onboarding)

Peoplecert also provide online proctored exam candidate guides. For the macOS guide click here. For the windows guide click here.

Exam cancellations and transfers

If you wish to reschedule your exam at any point please contact us. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request. You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at full RRP.

Accredited ITIL® training is provided by ILX Group plc - London, accredited by PeopleCert. 

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