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ITIL 4 Specialist - High Velocity Online

Overview

Our accredited ITIL 4 High Velocity IT (HVIT) elearning provides all you need to help prepare you for the HVIT examination. This qualification provides you with an understanding of the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.

The ITIL 4 HVIT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

DURATION

This course will take approximately 20 hours to complete.

TARGET AUDIENCE

  • ITSM Managers and aspiring ITSM Managers
  • IT Managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
  • Existing ITIL qualification holders wishing to develop their knowledge

ITIL 4 online

What's Included

  • 12 months online access to our accredited ITIL 4 HVIT course
  • ITIL 4 HVIT exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • Full tutor support
  • ITIL 4 HVIT exam simulator

Optional extra:

  • Official ITIL 4 HVIT manual

More Information

PRE-REQUISITES

There are two formal prerequisites in order to sit the exam. You must have passed the ITIL 4 Foundation examination and you must attend accredited training.

LEARNING OBJECTIVES

At the end of the course, you will:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
  • Know how to contribute to achieving value with digital products

WHAT'S COVERED?

  • Introduction
  • Foundation recap
  • Fundamentals concepts from HVIT
  • HVIT and SVS
  • Principles and models of HVIT
  • Introduction to techniques and practices
    • Techniques and practices - Valuable investments
    • Techniques and practices - Fast development - Part 1
    • Techniques and practices - Fast development - Part 2
    • Techniques and practices - Resilient operations - Part 1
    • Techniques and practices - Resilient operations - Part 2
    • Techniques and practices - Co-created value
    • Techniques and practices - Assured conformance

Exam

The ITIL 4 High Velocity IT (HVIT) exam is taken online via remote proctor. For more information about taking your exam and to check the technical requirements please see below. . 

EXAM FORMAT

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

The remote web proctor solution allows you to take your exams online via Peoplecert, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live.

Before you take the exam

It is your responsibility to ensure you have the correct technical setup before taking your exam. Each of these examining bodies provide different guidance for what's needed, so please check the information under the relevant tab below. You can then test your system before booking your exam.

On the day of the exam, please ensure:

  • You have the required ID available to show the proctor
  • Where applicable provide evidence of any required pre-requisites
  • You are the only person in the room throughout the exam session
  • There is no background noise in the room
  • There is adequate light in the room, but no direct light towards the web camera
  • Your desk is clean

Availability

Exams can be taken 24 hours a day, seven days a week. During your exam, you will be connected to a live person who will be there to guide you through the process and assist with any technical issues.

When will I receive my exam results?

A preliminary result will be displayed on screen once you have finished your exam. The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded to your Peoplecert account.

Technical Requirements

Peoplecert offers its own remote online exam proctoring service. It is your responsibility to check you have the system capability to run the exam. Prior to the exam taking place please ensure you:

Disable any virtualisation software such as VMware, Virtual PC, VirtualBox or Sandbox during the exam. For exam security reasons, the exam shield cannot run through any virtualization software. You should also close any applications that might affect the exam process, such as web browsers, chat, desktop sharing and mail clients applications.

Ensure that your computer meets the following system requirements:

For Windows

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher
  • Speakers and microphone (the use of headsets is only allowed during onboarding)
  • Keyboard and mouse or other pointing device
  • A single web camera (embedded or external) you can rotate

For Mac

  • macOS Yosemite (10.10), El Capitan (10.11), Sierra (10.12) or High Sierra (10.13)
  • Mac compatible web camera and microphone (for Mac Mini and Mac Pro)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • Keyboard and mouse or any other pointing device
  • Speakers and microphone (the use of headsets is only allowed during onboarding)

Peoplecert also provide online proctored exam candidate guides. For the macOS guide click here. For the windows guide click here.

Exam cancellations and transfers

If you wish to reschedule your exam at any point please contact us. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request. You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at full RRP.

Accredited ITIL® training is provided by ILX Group plc - London, accredited by PeopleCert. 

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