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Service Integration and Management (SIAM) Foundation Online


This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

The Foundation level certification will offer you a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.

There are 22 easy to absorb lessons covering the SIAM roadmap, roles and responsibilities, practices, processes, and challenges and risks and includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.

The eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on - the flexibility of the on-demand learning allows you to learn at the times you’re available.

Length: 90 Days Access

What's Included

Course content

Lesson 1: Introduction to SIAM

Lesson 2: Purpose and value

Lesson 3: The SIAM ecosystem

Lesson 4: SIAM structures

Lesson 5: SIAM roadmap part 1

Lesson 6: SIAM roadmap part 2

Lesson 7: SIAM roadmap part 3

Lesson 8: SIAM roadmap part 4

Lesson 9: SIAM roles and responsibilities part 1

Lesson 10: SIAM roles and responsibilities part 2

Lesson 11: SIAM roles and responsibilities part 3

Lesson 12: SIAM practices part 1

Lesson 13: SIAM practices part 2

Lesson 14: Processes part 1

Lesson 15: Processes part 2

Lesson 16: Challenges and risks part 1

Lesson 17: Challenges and risks part 2

Lesson 18: Challenges and risks part 3

Lesson 19: SIAM and other practices part 1

Lesson 20: SIAM and other practices part 2

Lesson 21: Exam preparation

90 Days access to the course

Exam included

More Information


  • This course does not require any existing knowledge of SIAM
  • Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

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