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ITIL Lifecycle Certificate in Service Strategy Video Learning (online exam)


The ITIL Certificate in Service Strategy (SS) is one of the five modules that fit into the lifecycle stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this video based eLearning course, in support of the Service Management lifecycle.
Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.


The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Target Audience

  •   Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
  •   Individuals who require a understanding of Service Strategy and how it enhances the quality of IT service within an organisation
  •   Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

What's Included

Online examination

Exam Preparation Aid(s)

Tutor support throughout the duration of the course

34 hours of Video content


12 months access to the course and the exam must be completed within this timeframe

More Information

Recommended study time for this course, including any additional reading is approximately 21 hours.

Accredited ITIL® training is provided by QA Limited, accredited by PeopleCert. 

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