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ITIL Foundation Certificate in IT Service Management Video Learning (no exam)

Overview

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

ITIL Foundation teaches the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The ITIL Foundation eLearning course covers:

  •   Service Management as a Practice
  •   The Service Lifecycle
  •   Key Principles and Models
  •   Generic Concepts
  •   Processes
  •   Roles
  •   Functions
  •   Technology and Architecture
  •   ITIL Qualification Scheme 

Target Audience:

  •    This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

What's Included

Video Learning delivery

Includes Tutor Support

22 hours of online content

12 months access to course

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