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Certified Agile Process Owner

Course Details

Name Certified Agile Process Owner
Description
URL
Location:
London - City
Start Date:
Working Days:
Price:
£999.00 +vat
Availability:
Exam:
Residential:
Course ID:
464148

Overview

A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

Target Audience

  •   Process owners Process managers
  •   Employees and managers responsible for designing , reengineering or improving processes
  •   Consultants guiding their clients through process improvement initiatives Anyone responsible for:  
    •     Managing process-related requirements
    •     Ensuring the efficiency and effectiveness of processes
    •     Maximizing the value of processes

The course fee includes the closed book, Online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.

Learning Objectives

The learning objectives for CAPO include an understanding of:

  •   Basic Agile and Agile Service Management concepts
  •   Process owner role and responsibilities
  •   Managing and prioritizing a process backlog
  •   Creating and utilizing user stories
  •   Collaborating with process stakeholders and other process owners
  •   Overseeing Agile process design and improvement activities
  •   Managing organizational change activities
  •   Monitoring and measuring process performance

Pre-Requisites

  •   Completion of pre-class assignment Familiarity with Scrum
  •   Familiarity with IT and IT services

Course Content

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

Course Materials

  •   Sixteen (16) hours of instructor-led training and exercise facilitation
  •   The Agile Service Management Guide and Scrum Guide (pre-class resources)
  •   Digital Learner Manual (excellent post-class reference)
  •   Participation in unique hands-on exercises designed to apply concepts
  •   Sample documents, templates, tools and techniques
  •   Access to additional sources of information and communities

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Certified Agile Service Manager

London - International House

Description:

Location:

International House
3rd Floor
1 St Katharines Way
London
E1W 1UN

 

Directions:

International House is a premier training centre located close to Tower Bridge, between St Katharine Dock and the Tower of London.


Car parking

The nearest car park is the NCP at Whitechapel High Street.

Rail

  • London Fenchurch Street Rail – 12 minute walk
  • London Cannon Rail – 20 minute walk
  • London Bridge Rail – 25 minute walk 

Tube

  • Tower Gate Way -  8 minute walk 
  • Tower Hill – 10 minute walk
  • Aldgate - 15 minutes walk  
  • Aldgate East – 17 minute walk
  • Monument – 18 minute walk 
  • Bank - 22 minute walk  
  • London Bridge Underground – 25 Minute walk

Buses

Routes 42, 78 and RV1 use the Tower of London stop (TL) on St. Katharine’s Way, just outside International House.

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

The course fee includes the closed book, Online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.

About The DevOps Institute

The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.

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