This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit. These initiatives are likely to include the implementation of revised business processes and/or IT systems.
This course considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation.
The Certificate counts towards the Business Analysis Diploma as one of the available knowledge based options.
This certificate is suitable either for those wishing to subsequently pursue the individual topic areas in more detail, or those from other disciplines, including business domains, who require an understanding of the subject.
Candidates who pass this qualification will be able to demonstrate a knowledge and understanding of the underlying principles and philosophies of Business Change, including those that relate to business and IS strategy, business improvement definition, designing and implementing business change, and business change management. They should also have an appreciation of the key techniques that can be employed to support the business change life-cycle. The syllabus reflects general and well-established best practice for business change work.
Business and IT Alignment
Objective: To understand the importance of aligning the organisation with external and internal influences and the approaches to do this.
- The external and internal business environments for organisations Organisational cultures
- National cultures
- The implications of culture for business change projects
- Corporate and IT governance and the relevance to benefits management and risk management
- Elements of an Enterprise Architecture
Business Improvement Definition
Objective: to understand the business analysis approach and techniques used to identify business improvements.
- Investigating the business situation: rationale and techniques
- Holistic approach and systems thinking
- Gap analysis: purpose and approach
- Business requirements elicitation and approach
- The contents of the business case
- Stakeholder responsibilities and the business case
- The business case lifecycle
- Programme definition
Business Change Design
Objective: to design the inter-related elements required to implement successful business change.
- Aspects of organisational change
- Aspects of people change
- Aspects of process change
- Information analysis and modelling
- Aspects of information technology
Business Change Implementation
Objective: to understand the processes that should be employed to deploy business change effectively.
- Planning the acquisition, deployment and acceptance
- Acquiring the solution
- Deploying the solution
- Ensuring acceptance
- Reviewing the change
Benefits Management and Realisation
Objective: to manage the classification, review and realisation of benefits.
- Benefits Measurement in the business change lifecycle
- Classifying benefits
- Investment appraisal techniques
- Benefits and the Balanced Business Scorecard, CSFs and KPIs
- Roles and responsibilities in benefits management
- The purpose, conduct and outcomes of a benefit review
- Benefits realisation: purpose and challenges.
London - International House
1 St Katharines Way
International House is a premier training centre located close to Tower Bridge, between St Katharine Dock and the Tower of London.
The nearest car park is the NCP at Whitechapel High Street.
- London Fenchurch Street Rail – 12 minute walk
- London Cannon Rail – 20 minute walk
- London Bridge Rail – 25 minute walk
- Tower Gate Way - 8 minute walk
- Tower Hill – 10 minute walk
- Aldgate - 15 minutes walk
- Aldgate East – 17 minute walk
- Monument – 18 minute walk
- Bank - 22 minute walk
- London Bridge Underground – 25 Minute walk
Routes 42, 78 and RV1 use the Tower of London stop (TL) on St. Katharine’s Way, just outside International House.
This course prepares participants for the BCS Foundation in Business Change examination, which is held on the final day of the course.
The exam is a one-hour, closed book, multiple choice paper.