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CompTIA A+ Certification 220-901 Support Skills

This 5-day A 2015 Part 1 event is a foundation-level course designed for IT professionals with around 1 year's experience, whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Target Audience  CompTIA A is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.


Learning Objectives

  • Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices.
  • Install and configure peripheral devices and system components.
  • Install and configure print devices.
  • Install and configure wired and wireless LAN links and internet access devices.
  • Perform basic PC maintenance while working safely and responsibly.
  • Communicate effectively with customers.


Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course:
• Use a keyboard and mouse.
• Recognize the main components of a PC and different data media such as USB drives and DVD.
• Start the computer and navigate the desktop.
• Use Windows Explorer to create directories and subdirectories and manage files.
• Use Internet Explorer to view websites.

Course Content

Module 1 / Peripherals and Adapters

Motherboard Components •System Case Types •Disassembling a PC •Motherboard Layout and Sizes •Bus Architecture •Motherboard Components •Expansion Slots


•Identifying PC Components

Connection Interfaces •I/O Ports and Cables •USB Ports •Other Port Types •Wireless Ports •Expansion Cards •Input Devices •Installing and Configuring Peripherals

Display Devices •Display Device Types •Comparing Display Devices •Modern Display Connectors •Other Display Connectors •Video Cards •Touchscreens and Digitizers •Troubleshooting Display Problems

Audio and Multimedia Devices •Audio Devices •Imaging Devices •Multimedia Devices

Labs •Identifying PC Ports •Connecting Peripheral Devices •Upgrading the Graphics Adapter

Removable Storage Devices •Storage Devices •Storage Adapters and Cables •Installing Storage Devices •Optical Disc Drives •Flash Drives •Tape Drives

Module 2 / System Components

Mass Storage Devices

Hard Drives Solid State Drives Troubleshooting Hard Drives Installing RAID Arrays Troubleshooting RAID


•Adding Storage Devices

System Memory •Random Access Memory (RAM) Types •RAM Configurations •Installing and Upgrading Memory

Lab •Upgrading Memory

Processors •Central Processing Unit (CPU) •CPU Architectures •Other CPU Features •CPU Packaging •Cooling Systems •Installing and Upgrading CPUs

BIOS and UEFI •BIOS and UEFI System Firmware •Configuring Component Properties •Configuring Devices and Boot Properties •Configuring BIOS Security •Upgrading Firmware •Diagnostics and Monitoring

Lab •System Setup

Power Supplies •Electrical Circuits •Power Supply Unit (PSU) •Connector Types and Voltages •Installing a Power Supply Unit

Custom Configuration •Configuring Computers for Business •Configuring Computers for Home Use

Module 3 / Troubleshooting and Mobile Devices

Troubleshooting System Components •Troubleshooting Basic Hardware Problems •Troubleshooting Power Problems •Troubleshooting POST •Troubleshooting Motherboard Components

Labs •Removing and Installing FRUs •Testing Hardware Components •Diagnosing System Errors

Laptops •Laptop Types •Laptop Features •Laptop Expansion Options •Laptop Power Supplies

Mobile Devices •Mobile Device Types •Mobile Accessories and Ports

Troubleshooting Mobile Devices •Laptop and Mobile Disassembly •Upgrading Laptop FRUs •Upgrading Laptop System Components •Troubleshooting Mobile Power •Troubleshooting Mobile Displays •Troubleshooting Other Mobile Problems

Lab •Removing and Installing Laptop FRUs

Module 4 / Printer and Network Hardware

Printers •• Printer Types •• Laser Printers •• Inkjet Printers •• Impact Printers •• Thermal Transfer Printers

Configuring Printers •• Installing Printers •• Configuring Printers •• Sharing and Networking Printers

Lab •• Installing a Printer

Troubleshooting Printers •• Routine Printer Maintenance •• Maintaining Laser Printers •• Maintaining Other Printer Types •• Troubleshooting Print Errors •• Troubleshooting Print Defects

Lab •• Printer Maintenance

Network Architectures •• Basic Network Concepts •• Network Topologies •• The OSI Model •• Types of Network

Ethernet Networks •• OSI Model Physical Layer •• Twisted Pair Cabling and Connectors •• Installing and Testing Network Cables •• Fiber Optic Cabling and Connectors •• Coaxial Cabling and Connectors •• OSI Model Data Link Layer •• Network Cards •• Hubs, Bridges, and Switches •• Troubleshooting Wired Links

Lab •• Connecting to a Switch

Module 5 / Networks

Wireless Networks •• Wireless Network Devices •• Wi-Fi Standards •• Wireless Network Security •• Configuring a SOHO Access Point •• Troubleshooting Wireless Links

Internet Connections •• Internet Connection Types •• Legacy Internet Access Methods •• Broadband Internet Access Methods •• Wireless Internet Access Methods

Lab •• Connecting to an Access Point

Internet Protocol •• OSI Model Network Layer •• The TCP/IP Suite •• Internet Protocol and IP Addressing •• Subnet Masks •• Classless Addressing •• Configuring IP •• Troubleshooting IP •• IP Version 6

Routers and Firewalls •• IP Routing Basics •• TCP and UDP Ports •• Configuring a SOHO Router Firewall

Troubleshooting Networks •• Domain Name System (DNS) •• Internet Application Services •• File and Printer Sharing Services •• Other Network Services

Lab •• Troubleshooting a Network

Exams & Certification

This hands-on course is designed to prepare students for the 220-901 A+ exam. It focuses on PC, laptop, printer, and network hardware technologies and support procedures.

Delegates wishing to complete the full Comptia A+ Certification should also book on to course CompTIA A+ Certification 220-902 Support Skills


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