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Citrix XenApp and XenDesktop Advanced Optimization and Troubleshooting

Designed for students with previous XenApp and XenDesktop experience, this course is best suited for students looking to learn how to enhance the functionality of a new or existing environment and remediate complex issues.

Part 1: XenApp and XenDesktop Advanced Concepts – Optimizing the End User Experience (Days - 1-2)

Learn the skills necessary to optimize the end user experience for both managed and unmanaged devices through policies, and customizations. Students will deliver a seamless Receiver, customize StoreFront, improve logon speeds, and configure settings to deliver graphics and media over limited resources in a virtual lab environment.

Part 2: XenApp and XenDesktop Advanced Concepts – Troubleshooting (Days - 3-4)

Learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. Students will have access to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection.

Audience
This course is recommended for those who are interested in learning how to optimize the end-user experience through policies and customizations. Specifically:

  • Administrators
  • Implementers / Engineers
  • Architects

Note: This course is based on XenApp and XenDesktop 7.6 LTSR (Long Term Service Release) including the hands-on labs providing a stable platform for learning. Training on the current release (CR) is available through the Citrix eLearning subscription or as instructor led training at an additional cost

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Learning Objectives

Upon successful completion of this course, learners will be able to:

  • Configure advanced customizations to StoreFront by modifying configuration files
  • Configure a seamless experience for new users with Citrix Receiver
  • Optimize the logon experience through Citrix Profile Manager and HDX settings
  • Identify and configure the proper HDX graphics delivery method based on the user and device
  • Configure HDX policies to ensure an interactive experience under limited bandwidth or CPU
  • Optimize the experience for delivering applications over a double hop HDX connection
  • Use troubleshooting tools to identify root cause of issues
  • Use CDF tracing and logging to identify root cause of issues
  • Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
  • Troubleshoot XenApp and XenDesktop services
  • Troubleshoot database connectivity issues
  • Troubleshoot Citrix StoreFront
  • Troubleshoot user connection issues
  • Troubleshoot the Virtual Delivery Agent (VDA) registration process

Pre-Requisites

Citrix course materials are only available to delegates in e-courseware format. Delegates will be provided with instructions on how to access their e-courseware on day one of the event. Those delegates who are attending via either virtual or extended classroom will be required to provide either three monitors (to view courseware, labs and instructor demos simultaneously) or two monitors and a mobile device. Delegates will be required to have an active TCC (Training.Citrix.com) account in order to access course materials and labs.

Please set up Your TCC account up in advance of the course using the following link:

https://www.citrix.com/welcome/create-account/create-account-form.html

Please note: It is highly recommended that the delegate uses a personal email address (rather than company email) to set up their TCC account. If you do not wish to reference your company name when setting up your TCC account we recommend you use 'EDUCALC' as reference.

Should you encounter any issues in setting up your TCC account please ensure that you raise this directly with Citrix in advance of your event by visiting http://training.citrix.com then on the home page click, Help, then select Classroom Support, and submit a Critical or High priority request notifying Citrix of the course start date.


Technical Pre-requisites:

Citrix recommends students prepare for this course by taking the one of the following courses:

  • CXD-203 Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6
  • CXD-300 Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6
  • CMB-300 Deploy and Manage Citrix XenApp/XenDesktop 7.6 Fast Track

It is also recommended to gain a basic understanding of the following concepts and technologies:

  • Familiarity with how to navigate and use Windows Server 2012 R2
  • Experience with Microsoft’s PowerShell language (although a PowerShell introduction is included in this course)

Course Content

Part 1: Days 1-2

Understanding User Experience Issues

  • Understanding common user issues
  • Common misconfigurations that hinder adoption
  • Understanding the user workflow

Configuring a Seamless Receiver

  • Deploying Receiver seamlessly
  • Configuring Receiver through ADMX templates
  • Configuring Single Sign On authentication
  • Presentation of apps and desktops

Customizing the StoreFront Experience

  • Customizing StoreFront appearance and branding with StoreFront 3.0
  • Using keywords with StoreFront
  • Configuring resource filtering
  • Advanced customizations through editing configuration files
  • Porting customizations to NetScaler Gateway
  • StoreFront launch and session timeouts

Optimizing the Logon Process

  • Reducing logon times with folder redirection and exclusion
  • Session prelaunch
  • Session lingering

Optimizing HDX Graphics

  • Understanding graphics delivery
  • Configuring the graphics modes with policies and templates
  • Selecting appropriate templates by use case
  • Extracting graphics HDX information for troubleshooting
  • Reducing bandwidth through policies and settings

Delivering Multimedia

  • HDX Redirection technologies
  • Client and server content fetching and rendering
  • Configuring Flash video fallback behavior
  • Configuring Windows media redirection and transcoding
  • Using the HDX Skype for Business optimization pack

Configuring for Double Hop HDX Connections

  • The double hop HDX scenario or ICA-pass-through
  • Drive mapping with double hop
  • Workspace control behavior
  • Session sharing behavior

Part 2: Days 3-4

Troubleshooting Introduction

  • Support methodology
  • Troubleshooting tools
  • Citrix Director
  • CDF tracing
  • Citrix Insight Services
  • Citrix Diagnostic Toolkit

Using PowerShell

  • PowerShell structure and syntax
  • PowerShell help and discovery Cmdlets
  • XenApp and XenDesktop PowerShell SDK

Troubleshooting StoreFront

  • StoreFront authentication
  • StoreFront enumeration
  • StoreFront services
  • XML Broker issue
  • Subscription store backup and restore

Troubleshooting the XenApp and XenDesktop Controller

  • FMA services architecture
  • Validating FMA services
  • XenApp and XenDesktop SQL connectivity and authentication
  • XenApp and XenDesktop site recovery and cleanup

Troubleshooting VDA Registration

  • VDA registration options
  • VDA registration communications
  • Common registration failures
  • VDA registration troubleshooting methods

Troubleshooting VDA Connections

  • Connection communication flow
  • Common connection failures
  • Citrix Receiver clean-up
  • XenApp load balancing issues
  • Analyzing ICA files
  • Active Directory authentication with Citrix Director
  • Enhanced reboot scheduling in Citrix Studio

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