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Troubleshooting Cisco IP Telephony and Video

Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Who should attend

This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Learning Objectives

After you complete this course you will be able to:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
  • Troubleshoot voice quality issues and issues related to media resources
  • Troubleshooting ILS and GDPR
  • Troubleshoot Mobilityy Issues

Pre-Requisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks 2 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) © 2015 Cisco Systems, Inc.
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

This can be obtained by attending the following courses:

  • Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)
  • Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

Course Content

Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues

Exams & Certification

This course is part of the Cisco Certified Network Professional Collaboration (CCNP) Certificate

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