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Implementing Cisco Collaboration Devices

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.


A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way.


The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

Who should attend
This course is designed for individuals looking to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence.


This course is required for delegates looking to achieve CCNA Collaboration.

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Learning Objectives

After successful completion of this course, the student will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows 
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Pre-Requisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways 
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Content

Cisco Unified Communications Solutions
  Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces
Understanding Administrator Interfaces 
Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms
Understanding Call Flows and Call Legs
Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration
Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options 
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options

End User Telephony and Mobility Features
Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features 
Enabling Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox
Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options 
Understanding Cisco Unified Communications Manager IM and Presence Service 
Enabling Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance

Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  Monitoring the System with Cisco Unified Real-Time Monitoring Tool 
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System

Labs
Lab 1: Explore Administrator Interfaces
Lab 2: Explore End-User Interfaces
Lab 3: Explore Call Flows in Cisco Unified Communications Manager 
Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
Lab 5: Implement End Users
Lab 6: Implement Endpoints 
Lab 7: Enable Telephony Features
Lab 8: Enable Mobility Features
Lab 9: Implement End Users and Voice Mailboxes
Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 11: Provide End-User Support
Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 13: Monitor the System with Cisco Unified RTMT
Lab 14: (Optional) Back Up Cisco Unified Communications Manager

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Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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