0345 4506120

Deploying Cisco Unified Contact Center Enterprise

Cisco Unified Communications system channel partners, resellers, system engineers and customers who will be configuring and maintaining the Cisco Unified Contact Center Enterprise products, as well as those partners looking to achieve the Cisco UCCE ATP.

Reset

Learning Objectives

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment Install and configure a Cisco Unified CCE system.
  • Create routing options using an external SQL database and an Application Gateway.
  • Install and configure Cisco Outbound Options.
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.

Pre-Requisites

Pre-Requisites

  • Familiarity with call center operations
  • Microsoft Active Directory
  • Microsoft Windows 2003
  • Microsoft SQL Server 2005

Course Content

Deploying Cisco Unified Intelligence Center (DUCCE) 1.0 is a five-day instructor-led course. This course is designed for system engineers involved in the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. Delegates will gain an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options. The Unified CCE software will be installed and the Unified CCE troubleshooting tools explored.

Exams & Certification

  • 642-241 - Unified Contact Center Enterprise Design
  • 642-242 - Unified Contact Center Enterprise Implementation
  • 642-243 - Unified Contact Center Enterprise Support
  • All three exams are required for partners looking to achieve the Cisco UCCE ATP accreditation.

Related Courses

Privacy Notice

In order to provide you with the service requested we will need to retain and use your contact information in accordance with our Privacy Notice. If you choose to provide us with this information you explicitly consent to us using the information as necessary to provide the request service to you. If you do not agree please do not proceed to request the service from us.

Marketing Permissions

Would you like to receive our newsletter and other information on products and services which we think will be of interest to you by email. We will always treat your information with care and in accordance with our Privacy Notice. You are free to withdraw this permission at any time.

 

Our Customers Include