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CUCM 11.x New Features

Please note the basics of Unified Communications Manager are not included in this course

This workshop prepares delegates for configuring a Cisco Unified Communications Manager solution. This course focuses on new features of Cisco Unified Communications Manager Version 10.x and 11.x.


Target Audience:

Engineers involved in the deployment of Cisco's Unified Communications Manager release 10.x and 11.x


Learning Objectives

After completing this course you should be able to:

  • Configure the new features and services for CUCM release 10 and 11 such as Cisco Prime Licence Manager
  • Describe key virtualized collaboration, extension mobility cross cluster, new SIP feature, URI dialing , Intercluster Lookup Service, Cisco Jabber and Conference Now


Attendees should meet the following prerequisites:

  • Good understanding of Cisco Unified Communications Manager – CIPTv1 and CIPTv2 are recommended.

Course Content

Cisco Prime License Manager

  • Overview of Cisco Prime License Manager feature
  • Deployment model
  • License comparison and managing

Call Admission Control

  • CAC intra location : Service Location Bandwidth Manager
  • CAC Inter cluster
  • Managing bandwidth: Audio, video and immersive video

Extension Mobility cross cluster

  • Overview and implementation of Extension mobility cross Cluster

URI Dialing

  • Describe the fundamental concepts of URI dialing
  • Articulate the call routing process of alpha URIs in Unified CM
  • Understand how to define classes of service for URI dialing
  • Describe the concept of “blended identity”
  • Describe the SIP routing process in Unified CM
  • Understand SIP trunking implications on URI routing
  • Understand the concept of patterns in imported GDPR catalogs

Intercluster Lookup Service

  • Components of ILS
  • Synchronization ILS
  • Import/Export
  • Implementation of ILS

LDAP Integration

  • Directory Integration
  • Directory Access for Unified Communications Endpoints
  • Directory Integration with Unified CM
  • Identity Management Architecture Overview
  • Single Sign-On(SSO)

Feature Enhancements

  • Implement pause in speed dial
  • Configure LRG selection for fowarded calls
  • Implement native call recording
  • Implement codec preferences
  • Hunt Pilot
  • Unified mobility
  • Cisco Extend and Connect
  • Conference Now

Dial plan Enhancements

  • Articulate an overview of the dial plan enhancements in Unified
  • Describe how these enhancements help to simplify global dial plans
  • Understand the concept of translation pattern inheritance
  • Describe the benefits of multiple local route groups

Cisco Jabber

  • Presentation of Cisco Jabber for; PC, MAC, Mobile, Tablet
  • Installation of  Cisco Jabber
  • Cisco Jabber IM (IPhone/Android….)
  • Presentation of UPM self-care portal

Exams & Certification

There is currently no exam aligned to this course.

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