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Cisco Unified Communications Manager 10.x for Administrators

This 3 day instructor led training course provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 10.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This course includes various lab exercises to reinforce and apply what was learned in each preceding lesson Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.

The primary audiences for this course are:

· Phone network administrators
· Data system administrators
· Entry-level network engineers

The secondary audience includes:

· Learners looking to gain a technical overview of Cisco Unified Communications Manager

· Learners who need a preparatory course before taking


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Learning Objectives

· Describe the Cisco Unified Communications Manager network, service, and features
· Understand the importance of and configuration of redundancy and high availability in the enterprise network
· Describe user configuration and the user web interface
· Explain basic phone options and the use of BAT
· Explain the route plan and on-net/off-net calling
· Describe the various media resources, including conferencing and MOH

· Describe the basic phone features and use of hunt groups


The knowledge and skills that a learner must have before attending this course are:

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment.

Course Content

Cisco Unified Communications Manager Introduction

  • · Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.
  • · Understanding Administrator Interfaces
  • · Understanding End-User Interfaces
  • · Performing Initial Cisco Unified Communications Manager Configuration

Endpoint and End-User Administration

  • · Understanding End-User Characteristics and Configuration Requirements
  • · Understanding End-User Implementation Options
  • · Understanding Endpoint Characteristics and Configuration Requirements
  • · Understanding Endpoint Implementation Options
  • · Deploying IP Phone Services

Dial Plan Introduction and Implementation

  • · Understanding Configuration Components that impact call flows in Cisco Unified Communications Manager
  • · Implementing Endpoint Addressing and Call Routing
  • · Implementing Calling Privileges
  • · Implementing Call Coverage in Cisco Unified Communications Manager

End User Telephony and Mobility Features

  • · Understanding Telephony Features
  • · Enabling Telephony Features
  • · Understanding Mobility Features
  • · Enabling Mobility Features

Media Resources

  • · Describing Media Resources in Cisco Unified Communications Manager
  • · Implementing Annunicators, MTP's and MOH
  • · Implementing Conference Bridges

Cisco Unified Communications Manager IM and Presence Service

  • · Understanding Cisco Unified Communications Manager IM and Presence Service
  • · Enabling Cisco Jabber Client in Deskphone and Softphone Mode

Cisco Unified Communications Backup and Restore

  • · Understanding the Disaster Recovery System


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