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Administering Cisco Unified Communications Manager

Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System.

This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.

The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support.

The course is suitable for:

• Network Administrators
• System Administrators
• Entry-level Network Engineers

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Learning Objectives

Delegates will learn how to:

• Select, connect, and configure the various Cisco IP telephony devices.
• Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool.
• Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.
• Describe the minimum hardware requirements necessary for a particular unified communications component system.
• List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Correctly identify the standard features of a Cisco Unity system.
• Correctly identify the standard features of a Personal Assistant system.
• Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
• Efficiently manage the account using both the telephone and the desktop tools provided.
• Organize them in the correct order according to best practices.
• Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
• Create and use Internet Subscribers


Basic knowledge of IP and networking or voice networks is suggested, but not required

Basic knowledge of the Windows desktop environment

Course Content

Administering Cisco Unified Communications Manager (ACUCM) teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system.
- Introduction to IP Telephony

- Defining the CUCM Basic Configuration

- Preparing for Phone Registration

- Configuring a Basic Route Plan

- Discovering Route Filters and Digit Manipulation

- Exploring Class of Control

- Explaining CAC and SRST

- Understanding Media Resources

- Describing Cisco Unified Communications Manager Features

- Exploring Moves, Adds, Changes, and Administration

Exams & Certification


One Month
Two Months
Three Months
More than Three Months
PRINCE2 Foundation & Practitioner
MSP Foundation & Practitioner
APMP Certificate
ITIL Foundation
Scrum in One Day
Certified ScrumMaster
ISTQB Software Test Foundation
Microsoft Project
BCS Business Analysis Practice
Other - Please Specify Below

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