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Introduction to Business Process Improvement

Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organisation to maximise efficiency and productivity.

Learning Objectives

You Will Learn How To

  • Apply a BPI framework in your organisation
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in
  • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers

Pre-Requisites

Requirements:

  • Experience at the level of:    
    • Course, Business Analysis Introduction: Defining Successful Projects, or
    • Course, BCS Foundation Certificate in Business Analysis

Course Content

Course Outline

Building the Business Process Improvement (BPI) Framework

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)

Evaluating the Organisation

Analysing the organisational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT

Developing a communication plan

  • Identifying key stakeholders needs
  • Defining the phases of communication

Outlining the Current Process

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritisation techniques

Enhancing your modelling skills

  • Evaluating modelling techniques and key principles
  • Modelling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)

Analysing and Improving the Process

Relating process measures to business drivers

  • Analysing process performance
  • Recognising the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process

Modelling the "To-Be" Solution

Designing appropriate success criteria

  • Optimising vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process

Managing and Implementing Change

Maximising stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase

Driving change in organisations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organisation

  • Determining organisational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan

Integrating BPI into Your Organisation

Implementing continuous improvement

  • Recognising the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organisations
  • Prioritising changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan

Exams & Certification

This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs).

This course is approved by PMI® for 17 professional development units (PDUs).

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

We have the following eLearning options available:

Virtual Classroom

Virtual classrooms provide all the benefits of attending a classroom course without the need to arrange travel and accomodation. Please note that virtual courses are attended in real-time, commencing on a specified date.

Virtual Course Dates

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