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Business Analysis Introduction: Defining Successful Projects

This training course delivers an end-to-end business analysis process, incorporating industry best practices from IIBA®, BCS, and Project Management. You will improve your analytical competencies and learn to apply a core business analysis framework — from initiation, through requirements gathering and stakeholder management, to making a business case, delivering a solution, and validating outcomes.

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Learning Objectives

You Will Learn How To

  • Perform external and internal analysis to understand the pressures on the business and root cause of a problem
  • Write clear requirements for formal and Agile projects
  • Create UML models and diagrams to analyse requirements
  • Perform strategy analysis to understand your organisation's business landscape
  • Develop user stories and use cases

Course Content

Course Outline

Defining Business Analysis

Overview of the business analysis discipline

  • What is business analysis?
  • The scope of the business analyst’s work
  • Responsibilities of the business analyst

Introducing the business analysis process

  • From strategy analysis to requirements engineering
  • Best practices used throughout the business analysis process

Performing Strategic Analysis

Introducing strategy analysis

  • Identifying strategic context
  • Performing root cause analysis

Internal analysis

  • Responding to business challenges through internal analysis
  • Identifying your key stakeholders
  • Clarifying the organisational mission using MOST

External analysis

  • Optimising organisational flexibility using external analysis
  • Investigating competitive pressures using Porter’s Five Forces
  • Analysing the business landscape using PESTLE

Analysing and Managing Your Stakeholders

Identifying your stakeholders

  • The stakeholder wheel and identification matrix
  • Creating stakeholder personas

Analysing your stakeholders

  • Examining stakeholder impact for your project
  • Evaluating stakeholder attitude towards your project
  • Placing your stakeholder in the organisational hierarchy using STOP
  • Developing action-oriented business initiatives to address business needs and opportunities

Managing your stakeholders

  • Interacting with your stakeholders
  • Creating a stakeholder communication plan
  • Assessing your stakeholders

Defining the Solution

Exploring business and technical options

  • Forming scope from business goals and objectives
  • Writing the business requirements

Developing criteria and solutions

  • Making use of affinity diagrams to elicit high-level criteria
  • Comparing evaluation techniques

Making the Business Case

The structure of the business case

  • Creating a pyramid of information
  • Using customer-focused persuasion

Analysing costs and benefits

  • Categories of costs and benefits
  • Identifying tangible and intangible costs and benefits
  • Investment appraisal using a cash flow forecast
  • Evaluating risk and impact

The Requirements Engineering Framework

Defining requirements

  • The cost of poor requirements
  • Distinguishing between functional and non-functional requirements
  • Key sources of requirements

Planning the requirements communication process

  • Addressing common pitfalls typically encountered during requirements development
  • Actors in the requirements engineering process
  • Dealing with tacit and explicit knowledge

Developing the requirements document

  • Building the requirements list
  • Applying requirements filters
  • Developing well-formed requirements

Establishing the Requirements

The elicitation process

  • Elicitation tools and techniques
  • Guidelines and checklists

Eliciting the requirements

  • Conducting effective  interviews and workshops
  • Deploying  observation techniques
  • Getting user feedback by using prototypes
  • Analysing the situation using visualisation techniques
  • Spotting non-functional requirements using quantitative analysis

Analysing the Requirements

Organising and prioritising requirements

  • Arranging requirements by focus
  • Gap analysis techniques

Employing modelling techniques

  • Modelling the business context
  • Shaping the business processes
  • Inspecting the requirements

Writing the Requirements Documentation

Creating formal requirements documentation

  • Structuring a standard functional requirement
  • Structuring a standard non-functional requirement

Creating agile requirements documentation

  • Developing and splitting user stories
  • Crafting, and elaborating on, use cases

Validating the requirements

  • Stakeholders and their areas of concern
  • Types of validation

Managing the written requirements

  • Dealing with changing requirements
  • Sources of requirements change
  • Components of requirements management

Presenting the Business Solution

  • Delivering the requirements
  • Transferring the business solution
  • Supporting developmental activities

Exams & Certification

This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs).

This course is approved by PMI® for 17 professional development units (PDUs).

  Technical : 5 PDUs
  Leadership : 5 PDUs
  Business & Strategic : 7 PDUs

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