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BCS Team Leadership

This two-day workshop has been designed to provide anyone with team leadership responsibilities with the fundamental knowledge, skills and behaviours needed to lead a team to high performance in a changing environment.


12-month BCS Associate membership (not available to previous members). Click here for terms and conditions.

Select specific date to see price, venue and full details.

Learning Objectives

This course prepares participants for the BCS Professional Certification in Team Leadership examination, which is held on the final day of the course.



Course Content

Introducing Leadership & Management
  • Definitions of leadership and management
  • Management behaviours – why they matter
  • Role & responsibilities of a team leader
  • Leadership styles, behaviours & traits
  • Action centred leadership
  • Leading by example


Self-awareness & Emotional Intelligence

  • Understand others’ experience of us
  • Gaining and using feedback to develop as a leader
  • Concept of EQ
  • Emotional intelligence competencies
  • Develop management strategies

Participative Leadership

  • Directive and non-directive styles of management
  • Team engagement, motivation, development, and empowerment
  • Situational Leadership
  • The do’s and don’ts of delegation

Positive Communication
  • Building trust and respect
  • Behaviour/Impact Cycle
  • Voice, body language & words
  • Communication styles: Assertive, Aggressive, Passive

Building High Performing Teams
  • Definition of ‘performance’
  • Team leader’s role in developing high performance
  • Setting effective goals, objectives & measures
  • Giving performance feedback
  • Coaching for performance
  • Dealing with under-performance
  • Handling difficult conversations

Managing Time & Priorities
  • Identifying priorities
  • Managing your time effectively
  • Making decisions & delegating

Leading Teams Through Change
  • Understanding the effects of change on a team
  • The Change Curve
  • Communicating during change
  • Planning and monitoring the implementation of change

Exams & Certification

Exam format

  • 90 minute ‘closed book’
  • Multiple choice questions
  • Pass mark is 75%

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