This two-day workshop has been designed to provide anyone with team leadership responsibilities with the fundamental knowledge, skills and behaviours needed to lead a team to high performance in a changing environment.
Learning Objectives
This course prepares participants for the BCS Professional Certification in Team Leadership examination, which is held on the final day of the course.
Pre-Requisites
None
Course Content
Introducing Leadership & Management
- Definitions of leadership and management
- Management behaviours – why they matter
- Role & responsibilities of a team leader
- Leadership styles, behaviours & traits
- Action centred leadership
- Leading by example
Self-awareness & Emotional Intelligence
- Understand others’ experience of us
- Gaining and using feedback to develop as a leader
- Concept of EQ
- Emotional intelligence competencies
- Develop management strategies
Participative Leadership
- Directive and non-directive styles of management
- Team engagement, motivation, development, and empowerment
- Situational Leadership
- The do’s and don’ts of delegation
Positive Communication
- Building trust and respect
- Behaviour/Impact Cycle
- Voice, body language & words
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Communication styles: Assertive, Aggressive, Passive
- Definition of ‘performance’
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Team leader’s role in developing high performance
- Setting effective goals, objectives & measures
- Giving performance feedback
- Coaching for performance
- Dealing with under-performance
- Handling difficult conversations
Managing Time & Priorities
- Identifying priorities
- Managing your time effectively
- Making decisions & delegating
Leading Teams Through Change
- Understanding the effects of change on a team
- The Change Curve
- Communicating during change
- Planning and monitoring the implementation of change
Exams & Certification
Exam format
- 90 minute ‘closed book’
- Multiple choice questions
- Pass mark is 75%
