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BCS Stakeholder Engagement

Course Details

Name BCS Stakeholder Engagement
Description
URL
Location:
London - City
Start Date:
Working Days:
Price:
£718.00 +vat
was £799.00
Availability:
Exam:
Residential:
Course ID:
405583
Offer

Overview

The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.

Key areas of the course include:

  • Understanding stakeholders
  • Communication
  • Working with stakeholder groups
  • Facilitated workshops - introduction
  • Rapport
  • Creative problem-solving
  • Managing expectations
  • Negotiation
  • Managing conflict
  • Examination on the afternoon of day 2

Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 2. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.

Target Audience:

This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.

The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.

Note that if you are intending to work towards the BCS Advanced Diploma in Business Analysis then you must already have the International Diploma in Business Analysis. Please also see the Advanced Diploma in Business Analysis Certification path

Learning Objectives

  • Identify stakeholders, understand how to manage them and plan engagement activities
  • Define the communication process and listening behaviours
  • Explain group formation
  • Define and understand techniques for facilitating a workshop
  • Understand rapport
  • Explain creative problem solving and identify techniques
  • Define a negotiation approach
  • Explain and deal with conflict

Pre-Requisites

Prerequisites for Stakeholder Engagement

This 2-day specialist course leads to the BCS Professional Certificate in Stakeholder Engagement. There are no specific pre-requisites for attending the course, although it is useful to have some practical experience of projects and working with stakeholders.

Prerequisites for including this course as part of the Advanced Diploma in Business Analysis

This course is one of the 4 BCS professional certificates offered by QA which can be combined and lead to the Advanced Diploma in Business Analysis.

If you are planning to work towards obtaining the Advanced Diploma then you must already hold the BCS International Diploma in Business Analysis and further evidential criteria, see below for details.

How do you obtain the Advanced Diploma?

Anyone who holds the BCS International Diploma in Business Analysis can begin working towards the BCS Advanced Diploma. There are three elements to be achieved in order to be awarded the Advanced Diploma:

  • Gain certifications in four subject areas across three skill domains
  • Provide evidence of a minimum of five years' experience in business analysis
  • Provide evidence of engaging with the BA community.

Course Content

Understanding stakeholders

  • Analysing stakeholders
  • Stakeholder planning and perspectives

Communication

  • The communication process
  • Barriers to communication
  • Active listening and listening behaviours

Working with stakeholder groups

  • Group development process
  • Learning styles

Facilitated workshops - introduction

  • The benefits of facilitated workshops
  • Main workshop roles - facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques
  • Adaptability in the workshop

Rapport

  • Rapport defined
  • Building rapport and the importance of rapport in relationships

Creative problem solving

  • A model for creative problem solving
  • Techniques for generating ideas, such as mind-maps
  • Stimulating creative thinking
  • Edward de Bono's 'Six Thinking Hats'

Managing expectations

  • Sources of expectations
  • Controllable expectation creators
  • Uncontrollable expectation creators
  • Process for managing expectations

Negotiation

  • Negotiating positions
  • BATNA
  • Integrative and distributive negotiation

Managing conflict

  • Root causes of conflict - goals, judgements, values
  • Options for conflict resolution
  • Thomas-Kilmann conflict MODE instrument

London - International House

Description:

Location:

International House
3rd Floor
1 St Katharines Way
London
E1W 1UN

 

Directions:

International House is a premier training centre located close to Tower Bridge, between St Katharine Dock and the Tower of London.


Car parking

The nearest car park is the NCP at Whitechapel High Street.

Rail

  • London Fenchurch Street Rail – 12 minute walk
  • London Cannon Rail – 20 minute walk
  • London Bridge Rail – 25 minute walk 

Tube

  • Tower Gate Way -  8 minute walk 
  • Tower Hill – 10 minute walk
  • Aldgate - 15 minutes walk  
  • Aldgate East – 17 minute walk
  • Monument – 18 minute walk 
  • Bank - 22 minute walk  
  • London Bridge Underground – 25 Minute walk

Buses

Routes 42, 78 and RV1 use the Tower of London stop (TL) on St. Katharine’s Way, just outside International House.

If you are taking a BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam.

BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team.

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