BCS Stakeholder Engagement courses from Focus on Training

The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement.

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Pre-Requisites

Stakeholder Engagement provides the tools and techniques to ensure total business acceptance. This certification assesses knowledge and understanding of key frameworks and techniques used when working with stakeholders. The particular focus of this certification is on the application of these frameworks and techniques by business analysts, when working with stakeholders on business change projects.

Course Content

Understanding stakeholders

Analysing stakeholders

Stakeholder planning

Stakeholder perspectives

Communication

The communication process

Barriers to communication

Active listening

Working with stakeholder groups

Group development process

Learning styles

Facilitated workshops - introduction

The benefits of facilitated workshops

Main workshop roles – facilitator, scribe, participants, sponsor

Stages of a workshop

Workshop preparation

Conduct of the workshop

Facilitation techniques

Adaptability in the workshop

Rapport

Rapport defined

Making an impact

Building rapport

Body language

Creative problem solving

A model for creative problem solving

Techniques for generating ideas

Rich pictures

Mind-maps

Fishbone diagrams

Stimulating creative thinking

Edward de Bono’s ‘Six Thinking Hats’

Managing expectations

Sources of expectations

Controllable expectation creators

Uncontrollable expectation creators

Process for managing expectations

Negotiation

Negotiating positions

Principled negotiation approach

The people problem

Principled negotiation stages – interests, options, criteria

Blocks to creative options in negotiation

Integrative and distributive negotiation

Managing conflict

The difference between negotiation and conflict situations

Root causes of conflict – goals, judgements, values

Options for conflict resolution

Conflict resolution process

Handling conflict

Exams & Certification

The examination for this certificate lasts for 90 minutes and consists of 40 scenario-based multiple-choice questions. The pass mark is 26/40 or 65%.

Related Courses

We can arrange to deliver all our public courses at your premises. In-house training offers advantages over booking public courses including:

cost savings
avoidance of travel expenses
tailoring to meet specific needs

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