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BCS Benefits Management & Business Acceptance

The three day BCS Benefits Management and Business Acceptance course is for people who require an understanding of how business benefits are managed and how to facilitate their delivery.

This course also considers how systems are tested for business acceptance. Key areas of the course include:

- Understanding the drivers for business change
- The business case
- Benefits management and planning
- User acceptance testing
- Test design and planning
- Implementation of business solutions and delivery of business benefits

The course underpins theoretical concepts with a realistic, practical case study, from which participants gain experience of applying benefits management and business acceptance techniques.

The course is suitable for Project Managers, Business Analysts, Business Managers, Service Managers and other key stakeholders involved in benefits management of new systems.

Bundle Offer   BCS Business Analysis Diploma Bundles from £1,995 - More Details


Select specific date to see price, venue and full details.

Learning Objectives

Successful delegates should be able to carry out the following tasks:

Benefits Management
Describe the contents of a business case
- Explain the importance of the alignment between the business strategy and the business case
- Explain the difference between tangible and intangible benefits
- Describe the four key categories of benefits
- Describe the roles in benefits management
- Describe a process for benefits management
- Describe the benefits plan
- Describe the solution delivery process

Acceptance Testing
- Define a framework for effective acceptance testing
- Develop appropriate acceptance testing scenario test specifications
- Develop appropriate acceptance testing plans
- Define prerequisites to acceptance testing

Solution Implementation
Identify implementation issues
- Explain implementation strategies


There are no specific pre-requisites.

Course Content

Rationale for benefits management and business acceptance
Lifecycle for business change
The role and importance of benefits management
The role and importance of business acceptance

Drivers for business change
The business change lifecycle
Internal and external drivers
CSFs and KPIs
Value propositions and the value chain
Options for business change

The business case
Structure and content of the business case
Categories of business benefit
Measuring benefits
Quantifying benefits

Making the financial case
Identifying and quantifying costs
Investment Appraisal
- Payback
- Discounted cash flow/Net present value
- Internal rate of return

Planning for benefits management
Benefit owners
The benefits plan
Benefit profiles
The benefits dependency framework

User acceptance testing – testing for business acceptance
Business acceptance in the ‘V’ model
Principles and vocabulary of testing
Testing roles and responsibilities
The test process
Functional and non-functional testing
Test documentation

Test design techniques
Activity diagrams
Decision tables
Decision trees
State machine diagrams

Test planning, monitoring and control
Progress monitoring and control
Incident management
Confirmation testing

Benefits management reviews
Gateways – scheduled and unscheduled reviews
Assessing the impact of change

Implementing business changes
Impact on people and evolving attitudes to change
Planning the implementation
Implementation strategies
Training/learning approaches
Lewin’s model of change

Delivering business benefits
Embedding business changes
Lifecycle for benefits management
Project and benefits reviews
Disaggregating benefits
Fragmentation of benefits
Identifying and evaluating further benefits

Exams & Certification

This course prepares delegates for the BCS Benefits Management and Business Acceptance Exam.

The format for the examination is a one hour written (open book) examination based on a business scenario with 15 minutes reading time.

The Benefits Management and Business Acceptance Certificate is a specialist module contributing to the BCS Business Analysis Diploma.

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