ITIL®

ITIL Evolution

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The future for ITIL is often questioned and this was certainly the case at this week’s ITSM15 Conference. “When ITIL is not Enough” “DevOps – the Death Knell for ITIL” These were 2 of the seminars and there was plenty more discussion amongst delegates along similar lines. The important thing […]

ITIL Practitioner – New ITIL Course from Axelos

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Still not here but ITIL’s new addition is on the way and more details were released at the ITSM15 conference this week. March 2015 – Plans for the new training and certification announced by Axelos May 2015 – International Architects Team assembled to produce the new guidance November 2015 – […]

PRINCE2® & ITIL® Exam Stats

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Exam figures for 2014 confirm that worldwide growth in the take-up of PRINCE2 and ITIL certifications stalled last year. There was particular weakness in Asia – where broader economic pressures have had an effect.  In the UK there is already very high adoption with 66% of project professionals already holding […]

Service Management: ISO20000 or ITIL®?

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In today’s world there is a lot of confusion about how organisations should implement IT Service Management. It’s a phrase that is commonly used but its precise meaning does lead to confusion. In this article I will try and give some guidance on what you need to consider when you […]

ITIL Case Study – Newcastle University

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A new case study from Axelos shares the experience of Newcastle University in adopting ITIL across their IT services. The major wins came in Change and Major Incident management. Service Process Manager, Sharon Mossman, offers advice including ITIL implementation do’s and don’ts. Background & Objectives The IT department at Newcastle […]

What is the ITIL® Expert Qualification?

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The ITIL Expert qualification marks out those with the deep knowledge of IT Service Management. ITIL Expert is often needed by professionals aspiring to more senior IT management roles. ITIL best practice guidance for Service Management is used by the majority of major organisations worldwide. More than 250,000 people take […]

IT Service Desk Tips

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These “top tips” are key factors for you to address if you want to establish and operate a really effective IT Service Desk. The essence comes down to processes, people and continuous improvement. 1.    Service Desk rather than Help Desk Make sure that you focus on the needs of your […]

ITIL®, Agile and the Cloud

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The Latest ITIL & Service Management Research Report from Axelos. Axelos is the joint venture company established last year with responsibility to manage and develop the best practice methodologies formerly the resposibility of the UK Cabinet Office.  Their first step with respect to ITIL was a major international research project […]

The Benefits of ITIL®

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As a user or provider of IT services you probably know when Service Management is working (and when it’s not): –       IT Services which align with business priorities –       Known and manageable IT costs –       Increased business productivity and effectiveness We review a paper from Maggie Kneller which provides useful […]

Real World ITIL + ISO20000 + COBIT

In 2010 News International embarked on a major re-structuring of IT services. This was to be supported by a new service desk and, more of a challenge, a new service culture. The feedback has been very positive:  “IT have become innovators rather than inhibitors.” News International (recently re-branded News UK) […]