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Service Management and the Cloud

As the move towards the cloud gains momentum and both customers and providers move to exploit this emerging technology, ITSM professionals need to understand the implications for service provision and how they should approach its adoption. This overview course aims to provide delegates with a grounding in Cloud terminology and how service management best practice should be applied to ensure Cloud based services are managed and controlled for the benefit of the business.

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Learning Objectives

At the end of this course you will be able to understand:

  • Cloud basic terminology and definitions
  • The challenges associated with cloud based services
  • The steps to manage and control cloud based services
  • The next steps for more specific training and information

Pre-Requisites

There are no pre-requisites for this overview course, however experience of service management best practice and the broader I.T. industry and trends would be beneficial.

Course Content

An Introduction to Cloud

  • Cloud definitions
  • Cloud characteristics
  • Types of Cloud

The challenges with the various Cloud options

  • Public
  • Private
  • Hybrid
  • Community

Managing the Cloud

  • Understanding drivers
  • Risks and business benefits
  • Strategic thought as the key to success
  • Taking an holistic approach

Controlling the Cloud

  • Frameworks and methodologies that can be utilised
  • Taking a service lifecycle approach

Next steps to take in terms training and information

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

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