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Professional Cloud Service Manager

Enhance your career by earning the Professional Cloud Service Manager (PCSM) certification from the Cloud Credential Council (CCC) – globally known as the standard of achievement for service management professionals involved with cloud-based solutions.

Organisations that employ PCSMs will have experts on board that can help maximise the business opportunities that cloud is creating.
Target Audience

The training Cloud Service is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

  • ITIL-certified professionals
  • Service Managers
  • Service Management Professionals
  • Cloud Strategy and Management Professionals

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Learning Objectives

CCC’s PCSM designation is a globally recognised certification for Service Management professionals. Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates you are capable to manage the various stakeholders within the enterprise


There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL Certified.

Course Content

  • Suppliers, Brokers, and Carrier Management
  • Cloud Service Strategy
  • Federated cloud Service Desk
  • Cloud Asset Transition Management
  • Service Design, Assurance, Reporting, Redefinition & Retirement, Capacity Planning, Deployment and Chargeback
  • Cloud Tiers and Service Management Availability
  • Distributed and Federated SLA
  • Cost of Quality, Acquisition, Transition and Operation in Cloud
  • IaaS Service Manager
  • PaaS Service Manager
  • SaaS Service Manager
  • Cloud Ecosystem Management

Exams & Certification

Professional Cloud Service Manager (PCSM) Certificate

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Online Courses

You may prefer an online course if you are looking for a flexible and cost-effective solution. Online courses allow you to study at your own pace, at a time that suits you.

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