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Adopting DevOps in an ITIL Environment

This a highly practical course is designed to take an organization working in an ITIL environment through the steps to adopting DevOps and choice of a first value stream to work with.

Target Audience

App Dev teams, Service Mgmt teams, IT leadership, IT project managers plus potentially Business Analysts, Testers, Security  

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Learning Objectives

  • Understand the key components of a successful DevOps business case
  • Choose the first value stream to be worked on
  • Perform a DevOps Readiness Assessment
  • Understanding how Agile Users Stories and ITIL Change Management theory are compatible. 
  • Be able to put together the right skillset for successful adoption
  • Adapt an ITIL Release policy for a DevOps / automated environment

Pre-Requisites

ITIL foundation and a basic appreciation of DevOps are advantageous.  

Course Content

  • Definitions & Perceptions:  Giving us a common lexicon for the course and exploring current perceptions of DevOps and ITIL
  • Case Study – Introduction to Global Appliance Supply Company – Includes a SWOT analysis focused on DevOps adoption
  • Business Case and Value Stream – The business case for DevOps incorporating the measures by which success will be judged.  Choosing the first value stream to be worked on
  • Stakeholder Management – identifying the key stakeholders in adopting DevOps and levels of commitment needed
  • DevOps Readiness Assessment – a lower level look at the individual requirements for the successful adoption
  • Time to Value – Understanding how Agile Users Stories and ITIL Change Management theory are compatible
  • DevOps Team Structure – putting together the right people from a diverse group of candidates
  • Release and Change – adaption of a standard ITIL Release policy for a DevOps / automated environment
  • Tooling – exploring the concept of a tool chain and choosing the correct set for our scenario
  • Further integration – Following the success of our first value stream how can we apply DevOps concepts elsewhere in the lifecycle?   
  • Adaption for Future Value Streams – taking the rejected value streams from exercise 3 and thinking about how we could make them work

Exams & Certification

There is no exam associated with this course.

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