Product: |
ITIL Foundation On-Line Learning Pack |
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| Reference: | DL411 | >> Buy Now From The Focus Bookshop |
| Price: | £185.29+VAT | |
If you require training for more than one person call 0845 450 6130 to discuss your requirements.
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This is a first class product from a European ITIL specialist. It's genuine e-learning which you can access online as soon as you have bought the product. It comes with comprehensive support and you have a generous 90 days access. There is an interactive mock exam. When you are ready, you book and pay for the exam yourself. The ISEB exam costs £100+vat and can be taken at 120 Prometric test centres across the UK (or internationally). This accredited online training enables busy IT Professionals to study whenever and wherever they wish. |
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This comprehensive online training course will provide you with all the knowledge you need to prepare you for your ITIL V3 Foundation exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.
The course should take 8-10 hours to complete, and is equivalent to a three day training course. At the end of the course there is mock exam containing 40 questions randomly generated from a database of 150 questions.
Subscription: 90 days.
Module 1 Introduction and Basics concept:
Business & IT Integration, Strategic Management Processes, Functions and Processes, Controls within the IT, RACI Model, Quality, Utility & Warranty, Metrics and Measurement-Systems
Module 2 Service Lifecycle:
Lifecycle-Concept, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Module 3 Service Offerings and Agreement:
Service Strategy Process, Portfolio Management, Service Catalogue Management, Service Level Management, Supplier Management, Service Reporting, Financial Management
Module 4 Planning, Protection and Optimization:
Demand Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management
Module 5 Release control and validation:
Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Evaluation, Knowledge Management
Module 6 Operational support and analysis:
Request Fulfilment, Event Management, Incident Management, Problem Management, Access Management, Service Desk, Operation Management, Technical Management, Application Management
FAQs
How Long Does My Study Time Last?
When you purchase an online course with us - you are buying full access to all of the materials for 90days. This is substantially longer than for other comparable packages. We find the extra time provides the flexibility and reassurance. You are unlikely to need to request a licence extension.
How Long Do I Really Need To Study For?
The official recommended number of study hours for this course is 18 hours. By learning with us – you can effectively spread these study hours over up to 90 days. Many of our customers like to schedule their own study sessions and learn when it fits in with their busy schedules. Other people prefer to blast through the course in a single weekend.
How Do I Access My Training Materials?
You access your ITIL training resources online, via the Focus learning portal using your own special account ID and Password. This means you can always choose when and where you study - and for how long.
Do I Need Any Special Technology or Software?
No, it’s all standard or freely available - you access your portal from any internet connected PC or MAC, whenever and wherever you like during your study time.
System Requirements:
Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset
How Do I Keep Track Of Everything – Including My Progress?
Everything you need is safely stored within your own online, protected learning space. Your progress through the course is automatically tracked and you can quickly ‘pick up’ where you left off – enabling flexible, remote learning.
Can I monitor how long I have left?
Yes, your ‘number of days remaining’ is easily displayed by clicking the 
information button next to your course title.
How Do I Purchase and Schedule My Final Exam?
As you know, your final exam is not included – so this is something that you need to take care of separately. The ITIL V3 Foundation Exam is now available in thousands of Prometric and Pearson Vue Test Centers around the world.
Prometric offers the ISEB exam in 120 test locations across the UK for £100+vat. You can book via their website though you may find the navigation challenging! Alternatively you may prefer to call them on 0800 592 873.
http://www.prometric.com/ (select ISEB from the Information Technology tab and follow instructions)
