M2272 Implementing and Supporting Microsoft Windows XP Professional

Target Audience

IT support professionals who:

• Are new to the Windows XP Professional product
 
• Provide Helpdesk support for Windows XP Professional desktops
 
• Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

Learning Objectives

At the end of the course, students will be able to:

• Plan and install Windows XP Professional.
 
• Automate an installation of Windows XP Professional.
 
• Configure and manage hardware on a computer running Windows XP Professional.
 
• Manage disks.
 
• Configure and manage file systems.
 
• Troubleshoot the boot process and other system issues.
 
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
 
• Configure the desktop environment, and use profiles to control desktop customization.
 
• Configure security, privacy, and connection settings for Internet Explorer.
 
• Configure Windows XP Professional to operate on Microsoft networks.
 
• Support remote users.
 
• Configure Windows XP Professional for mobile computing.
 
• Monitor resources and performance.

Pre-Requisites

Before attending this course, students must have:

• CompTIA A+ certification, or equivalent knowledge.
 
• CompTIA Network+ certification, or equivalent knowledge.

Select a course date to view a detailed course outline.

Course Summary

Module 1: Installing Microsoft Windows XP Professional

Module 2: Automating an Installation of Microsoft Windows XP Professional

Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

Module 4: Managing Disks

Module 5: Configuring and Managing File Systems

Module 6: Troubleshooting the Boot Process and Other System Issues

Module 7: Configuring TCP/IP Addressing and Name Resolution

Module 8: Configuring the Desktop Environment

Module 9: Configuring Internet Explorer

Module 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks

Module 11: Supporting Remote Users

Module 12: Configuring Microsoft Windows XP for Mobile Computing

Module 13: Monitoring Resources and Performance

Examinations

This course will help the student prepare for the following Microsoft Certified Professional exam:

• Exam 70-270,Installing, Configuring, and Administering Microsoft Windows XP Professional

The exam does not form part of the course.