The ITIL Foundation training course introduces the key elements of the IT Infrastructure Library (ITIL) which embodies IT service management best practice as demonstrated by leading organisations worldwide. The courses provide practical advice to help new and experienced Service Support and Delivery staff do their jobs better
ITIL Foundation courses are appropriate for anyone working in an IT environment – or within an organisation where IT services are a core competency.
The courses incorporate the Foundation level ITIL exam and provide a platform for the higher level Intermediate and Expert certifications.
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As well as classroom courses Focus offers the option of online learning for ITIL Foundation.