ITIL Intermediate & Expert

At the Intermediate Level within ITIL there are 9 modular courses.  Each has an exam included within the course and successful delegates will receive the appropriate ITIL Certificate.  These are all titled as "ITIL Expert Certificates" since they provide credits towards ITIL Expert status.

The courses are grouped into 2 streams.  The "Service Lifecycle" courses align to each of the 5 core ITIL manuals.  The Service Capability courses focus on specific ITIL processes in more depth. Each Service Lifecycle certificate provides 3 credits towards the total of 22 required to become an ITIL Expert.  Each Service Capability course provides 4 credits.

It is possible to "pick and mix" from the various Intermediate modules to suit the requirements of you and your organisation.  There are some constraints to ensure a good mix of topics is covered.

Read this article to help you select the best courses for you:
Which ITIL Intermediate Modules Should I Choose?

Select a Fast Track "BUNDLE" of courses save you up to 40%

Service Lifecycle Modules:

- Service Strategy

- Service Design

- Service Transition

- Service Operation

- Continual Service Improvement

Service Capability Modules:

- Operational Support & Analysis

- Service Offerings & Agreements

- Release, Control & Validation

- Planning, Protection & Optimisation

It is a requirement for all these courses that you hold the ITIL V3 Foundation Certificate in IT Service Management, or you hold the V2 Foundation plus the Foundation Bridge Certificate.

>> ITIL Foundation Training

Generally the Capability Stream Courses are 5 days and the Lifecycle Courses are 3 days. However some of our training providers arrange their Lifecycle courses over 4 days to allow a little extra time to explore all topics and prepare for the exam.

Choose a Course Title

ITIL Expert - Managing Across the Lifecycle 5 days
ITIL Fast Track Service Strategy & Service Design 5 days
ITIL Fast Track Service Transition & Service Operation 5 days
ITIL Inter - Continual Service Improvement 3 or 4 days
ITIL Inter - Operational Support & Analysis 5 days
ITIL Inter - Planning, Protection and Optimisation 5 days
ITIL Inter - Release, Control & Validation 5 days
ITIL Inter - Service Design 3 or 4 days
ITIL Inter - Service Offerings & Agreements 5 days
ITIL Inter - Service Operation 3 or 4 days
ITIL Inter - Service Strategy 3 or 4 days
ITIL Inter - Service Transition 3 or 4 days
Planning to Implement IT Service Management 2 days

ITIL Manager's Fast Track

Holders of the ITIL Manager's Certificate (V1 or V2) can take a special certification route to ITIL Expert.  It involves just 3 courses and exams. 

>> Details of the Fast Track ITIL Expert Certification for "ITIL Managers"

Managing Across the Lifecycle

Once you have accumulated 17 credits from the Foundation and Intermediate courses (or from V2 courses) you can take the Managing Across the Lifecyle course in order to obtain the ITIL Expert Certificate.

>> Find ITIL Managing Across the Lifecycle Courses

>> General Information on ITIL Training Courses

>> ITIL Certification Tracks