Project Management for the Office Professional
Course Summary
This two day course has been designed to provide secretaries, administrators and PAs with the essential knowledge to effectively plan, implement and review projects. In addition, through attending this programme, delegates will be able to gauge their level of communication, time management and problem solving, thus enabling them to refine these key skills.
Course Outline
Designed For
Support staff that are new to the management of projects or who have had no formal training and want to have a formal grounding in project management. This programme is not suitable for delegates already proficient in the use of standard project planning techniques.
Objectives
By the end of this course you will be able to:
- Clearly define what constitutes a project.
- Plan, organise and document a project in a logical manner.
- Use appropriate tools and documents in order to plan the project effectively and to minimise risk.
- Demonstrate knowledge of delegation, time management, decision making and communication skills essential to effective project implementation.
- Review and learn from strengths and weaknesses identified on completion of a project.
- Influence people and negotiate solutions to problems which arise during your projects.
Focus
What is a Project?
- Defining what we mean by project working
- Special features of projects
- The role of the project manager - and others
- Skills of the project manager
- Effective team working within the project
- Providing good internal customer service
Identifying the Project
- Defining the project
- Identifying the business benefits of the project
The Project Life Cycle
- A four-stage approach to managing projects
- Preparing and outlining the project
- Setting and agreeing objectives, scope and constraints
Project Planning
- Basic planning tools and techniques
- Communication
- Monitoring and controlling activities
- Documentation standards and data display methods
Implementing the Project
- Keeping activities on track
- Planning and contributing to effective meetings
- Making effective decisions
- Dealing with requests for change
- Handling other people and negotiating for what you want
Reviewing the Project
- Measuring what actually happened against the plan
- Learning lessons - both positive and negative
- The importance of providing feedback
- Closing down and moving on
Practical Exercises
- Practical exercises will be carried out during the course to enable delegates to gain useful experience of the project management process and related skills, which can be used on return to the workplace.
Personal Development
- Formulating an action plan
Upcoming Courses
| Location | Date |
|---|---|
| London - S West | 18 Nov 10 |
| London - S West | 3 Feb 11 |
| London - S West | 3 May 11 |
| London - S West | 30 Aug 11 |
This course is also available at your premises by appointment.
Related Courses
Related Certificates
None.
