Course ID: 75429
Course: MS2261 Supporting Users Running Microsoft Windows XP Desktop Operating Systems
Course Summary
This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment.
Course Outline
The course consists of the following Modules:
Introduction to Supporting Users
Resolving Installation Issues
Resolving Desktop Management Issues
Resolving File and Folder Issues
Resolving Hardware Issues
Resolving Print Issues
Applying the OSI Model
By the end of the course delegates will be able to:
Introduction to Supporting Users
Resolving Installation Issues
Resolving Desktop Management Issues
Resolving File and Folder Issues
Resolving Hardware Issues
Resolving Print Issues
Applying the OSI Model
By the end of the course delegates will be able to:
- Perform and troubleshoot an attended installation of the Windows XP operating system.
- Perform post installation configuration (user configuration, apply service packs, etc.).
- Answer end user questions related to upgrading from a previous version of Windows.
- Troubleshoot system startup and user logon problems.
- Monitor and analyse system performance.
- Monitor, manage, and troubleshoot access to files and folders.
- Troubleshoot connecting to local and network print devices.
- Configure and troubleshoot hardware devices, drivers, storage devices and display devices.
- Troubleshoot network protocols and services.
- Configure and troubleshoot Advanced Configuration, Power Interface (ACPI), input and output (I/O) devices.
- Configure support for multiple languages or multiple locations.
- Troubleshoot security settings and local security policy.
- Configure and troubleshoot local user and group accounts.
- Troubleshoot the TCP/IP protocol.
- Configure and troubleshoot Internet Connection Firewall (ICF) settings.
- Troubleshoot name resolution issues.
- Configure and troubleshoot remote connections, end user systems using remote Desktop and Remote Assistance
Where & When
| Location | Manchester |
|---|---|
| Start Date | 23 Aug 10 |
| Price (ex. VAT) | £495.00 |
| Venue Info | Manchester - Oxford House |
| Residential | No |
| Availability | Call Us |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
| No precourse reading is specified. | |
| Exam Included | No |
| Course ID | 75429 |
