Course ID: 75336
Course: ITIL Foundation v3
Course Summary
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision.
It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
Course Outline
Introduction to Service Management
The Service Lifecycle
Key Principles and Models of ITSM
The Processes and Functions
The Objectives and Basic Concepts of:
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfilment
- Access Management
- The 7 step improvement process
Explanation of the Functions:
- Service Desk, Application Management, Operations Management, Technical Management
Organisation structure and key roles- Using the RACI model
Technology and Architecture
The Service Lifecycle
Key Principles and Models of ITSM
The Processes and Functions
The Objectives and Basic Concepts of:
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfilment
- Access Management
- The 7 step improvement process
Explanation of the Functions:
- Service Desk, Application Management, Operations Management, Technical Management
Organisation structure and key roles- Using the RACI model
Technology and Architecture
Where & When
| Location | London - City |
|---|---|
| Start Date | 9 Aug 10 |
| Price (ex. VAT) | £650.00 |
| Venue Info | London - Old Broad Street |
| Residential | No |
| Availability | Call Us |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
| There is no precourse reading | |
| Exam Included | Yes |
| Course ID | 75336 |
