ICOMM Introducing Cisco Voice and Unified Communications Administration (ICOMM v 8.0)

Target Audience

The primary audience for this course is:

  • Network administrators and network engineers
  • CCNA Voice candidates
  • Systems Engineers may also be interested in this course

Learning Objectives

After you complete this course you will be able to:
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Povide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Pre-Requisites

Attendees should meet the following prerequisites:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Prior attendance of ICND1 and ICND2 recommended


Select a course date to view a detailed course outline.

Course Summary

Overview 

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Examinations

The course will help students prepare for Exam: 640-461

This forms part of the CCNA Voice Certification Track