BCS Modelling Business Processes

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Overview

Previously known as ISEB Modelling Business Processes, this course provides practical skills for those leading or facilitating change in organisations.

The course contributes towards the Business Analysis Diploma. BCS Modelling Business Processes courses are available in London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh and other UK cities.

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

A realistic case study is used to practise key techniques including:

- Modelling an organisation
- The organisational view
- Analysing tasks
- Managing and measuring processes
- Creating AS-IS and TO-BE process models

Learning Objectives

Successful delegates will be able to:

  • Identify and model core business processes at an organisational level
  • Identify and model business processes at the process level
  • Identify the events that trigger the business processes
  • Identify the outcomes from the business processes
  • Model the actors, tasks and process flows that comprise a business process
  • Analyse the tasks within a business process
  • Identify the business rules applied within tasks
  • Analyse the performance issues of individual tasks
  • Identify the performance measures applied within a business process
  • Analyse and improve business processes

Pre-Requisites

There are no specific pre-requisites for this course.

Course Content

The context for business process modelling
Purpose of business process modelling
Process for business process modelling
Approaches to business process modelling
The hierarchy of business processes -organisation, process and task levels
Differences between the process view and the functional view of an organisation
Advantages of the process view Organisational model of processes Strategic context for business processes
Relationships between processes, including those at the same level and between levels of hierarchy
Building an organisational view of processes; Delivering value to customers and the value proposition

Modelling the business processes
Using activity diagrams to model business processes - actors, tasks, process flows, decisions
Modelling as-is business processes
Events that trigger business processes -external, internal, time-based
The outcomes from business processes
Timelines for business processes
Business process measures

Documenting tasks
Identifying tasks - one person, one place, one time
Documenting steps to complete the tasks
Documenting business rules
Task performance measures

Evaluating and improving business processes
Identifying problems with the as-is business processes
Analysing the process flow
Analysing the handoffs
Analysing the tasks
Staff performance issues
Challenging the business rules
Modelling the to-be business processes
Approaches to business process improvement

Transition
Integration of business process modelling and requirements definition
Implementation issues
Organisational design
Role definition
Staff development
Managing change implementation

Exams & Certification

The BCS Certificate in Modelling Business Processes exam is taken on the final afternoon.

The format is a one hour, written, open book exam with 15 minutes reading time.

The Certificate is a "Practitioner" module for the BCS Diploma in Business Analysis.

  • You must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam.

  • The BCS allows additional time for candidates who have a disability or whose business language is not English. Candidates can request this additional time in line with the BCS reasonable adjustments policy.