There are precious few reliable figures for growth in itil adoption and itil training.
That makes the recent report by Rob England for the APM Group particularly interesting. He has reviewed 23 studies on adoption of ITIL Service Management and has also analysed recent statistics on take-up of itil certification exams. [Writing his ITIL Skeptic blog, Rob has never held back in challenging the APMG and other members of the ITIL community.]
There are plenty of areas where better and more thorough original research is needed but the most clear and significant finding is that ITIL is now used by at least 30% of organisations and adoption is increasing at 20% per annum.
Some salient snippets are listed below but for the full detail read the APMG White Paper.
- Between 30% and 60% of organisations use ITIL
- Two studies suggested only 10% strictly adhere to ITIL best practices
- APMG figures for ITIL exams show 30% compound annual growth over 10 years
- Various studies support a figure of 20% per annum for growth in ITIL adoption
- The top objectives are Customer Satisfaction, Cost Control and Speed of Response
- ITIL Problem Management is common, not far behind Incident and Change
- There is growing interest in Service Design (especially Service Catalogue)
Focus provides the most comprehensive schedule of accredited ITIL training courses across the UK.
Blogalot – January 2012
