This is the title of a recent paper by Shirley Lacey.
Perhaps not surprisingly her answer is YES for the following reasons….
1. itil helps you reshape and resize your IT services to meet changing business needs
2. It can help you make informed cost-benefit evaluation of IT services
3. Service Strategy & Service Design publications will help guide your approach to outsourcing and offshoring
4. Move into growth segments by changing and developing your services
5. Some organisations which have achieved ISO/IEC 20000 have reduced cycle time for change by 50%
6. Structured service management reduces risk as you move to new technologies such as cloud computing
7. When organisations merge or form alliances, ITIL provides common language and approaches
What do you think?
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>> Find information about ITIL training
Blogalot July 2008
